• INDI Part S2.1 INDI Part S2.1 Customer-facing function competencies — general insurance contracts and pure protection contracts

    Examples of roles performing this function

    •   insurance adviser
    •   insurance broker
    •   insurance underwriter


    The level of an individual's competencies must be commensurate to the nature and complexity of his or her role in the firm, the regulated activity or activities that he or she is to conduct and the specified products that those activities relate to (see rule 4.1.3 (4)).

    Derived from QFCRA RM/2014-5 (as from 1st January 2015)

    • INDI Division S2.1.A Skills

      S2.1.1 Identify the customers' insurance needs for general insurance business
      S2.1.2 Gather and validate financial information
      S2.1.3 Analyse customers' financial situation
      S2.1.4 Research and select appropriate insurance solutions to inform recommendations
      S2.1.5 Advise on suitable insurance solutions and agree the next steps
      S2.1.6 Implement insurance solutions
      S2.1.7 Agree insurance policies with customers to enable them to be appropriately insured
      S2.1.8 Process insurance applications
      S2.1.9 Assist customers with claims
      S2.1.10 Evaluate insurance products and services
      S2.1.11 Process insurance business as an intermediary
      S2.1.12 Process insurance renewals as an intermediary
      S2.1.13 Process mid-term insurance amendments
      S2.1.14 Evaluate risk and advise other insurance intermediaries
      S2.1.15 Process insurance policy documentation
      S2.1.16 Underwrite risks
      S2.1.17 Prepare insurance policy documentation for business
      S2.1.18 Process insurance policy alterations
      S2.1.19 Process insurance renewals
      S2.1.20 Review underwriting decisions to accept risks
      S2.1.21 Underwrite policy alterations
      S2.1.22 Deal with requests to cancel insurance products or services
      Derived from QFCRA RM/2014-5 (as from 1st January 2015)

    • INDI Division S2.1.B INDI Division S2.1.B Knowledge

      • INDI Subdivision S2.1.B.1 Retail customers

        S2.1.31 The CISI Regulatory qualification (except for an individual who has been designated to perform non-discretionary customer-facing activities under rule 4.1.6)
        S2.1.32 The CII Award in General Insurance, or any other qualification that the firm is satisfied is appropriate for the role

        Note 1 In considering a qualification for clause S2.1.32, qualifications that are recognised as appropriate for the role by another regulator may be taken into account. See rule 4.1.4 (3).

        Note 2 The firm must record and retain its assessment and any supporting evidence (see rule 4.1.4 (4)).
        Derived from QFCRA RM/2014-5 (as from 1st January 2015)

      • INDI Subdivision S2.1.B.2 Subdivision S2.1.B.2 Business customers

        S2.1.35 Level of knowledge appropriate for the role (which may be demonstrated by having appropriate qualifications)
        Amended by QFCRA RM/2019-4 (as from 1st January 2020).

    • INDI Division S2.1.C Experience and other elements

      S2.1.41 Experience appropriate for the role
      Derived from QFCRA RM/2014-5 (as from 1st January 2015)