CDRS 8 Who is eligible to apply to the Independent Adjudicator?

A person is eligible to apply to the Independent Adjudicator if:

(a) the person (the applicant) is (or was) one of the following:
(i) a retail customer of an authorised firm;
(ii) a business customer (as defined in CIPR) of an authorised firm (but only if the applicant's business has no more than 20 employees);
(iii) an individual who is or was a beneficiary under a group policy issued by an authorised firm;
(iv) an individual who is a surviving dependent of a deceased retail customer of an authorised firm;
(v) a legal personal representative of a deceased retail customer of an authorised firm;
(vi) a widow or widower of a deceased retail customer of an authorised firm;
(vii) an individual who is entitled to benefit from an insurance contract issued to a retail customer of an authorised firm;
(b) the applicant has made a complaint to the authorised firm concerned, or a complaint was made to the firm by:
(i) if the applicant is an individual who is or was a beneficiary under a group policy issued by the firm — the person to whom the policy was issued;
(ii) if the applicant is an individual who is a surviving dependent of a deceased retail customer of the firm — that customer;
(iii) if the applicant is a legal personal representative of a deceased retail customer of the firm — that customer;
(iv) if the applicant is a widow or widower of a deceased retail customer of the firm — that customer;
(v) if the applicant is an individual who is entitled to benefit from an insurance contract issued to a retail customer of the firm — that customer; and
(c) either:
(i) the response period for the complaint has not ended, but the firm has given a final response to the complaint and the applicant is not satisfied with that response; or
(ii) the response period for the complaint has ended.

Note See the glossary for the definition of response period.
Derived from QFCRA RM/2019-3 (as from 1st January 2020).