CIPR 3.8.1 Who can make a complaint?

(1) In these rules:

complaint means an expression of grievance or dissatisfaction, by a customer (other than an eligible counterparty), or one of the other persons mentioned in subrule (2), either orally or in a durable medium, in connection with an authorised firm's provision (or offer of the provision) of a product or service, if the provision of the product or service was or would be a regulated activity.
(2) The other persons who may make a complaint to an authorised firm are the following:
(a) an individual who is or was a beneficiary under a group policy issued by the firm;
(b) an individual who is a surviving dependent of a deceased retail customer of the firm;
(c) a legal personal representative of a deceased retail customer of the firm;
(d) a widow or widower of a deceased retail customer of the firm;
(e) an individual who is entitled to benefit from an insurance contract issued to a retail customer of the firm.
Derived from QFCRA RM/2019-2 (as from 1st January 2020).