CIPR 4.3.1 Personal visits — retail customers
(1) An authorised firm must not make an unsolicited personal visit, at any time, to a retail customer.
(2) An authorised firm may make a personal visit to a retail customer only if the customer has consented to the visit. The firm must obtain the customer's consent separately for each visit and must retain a record of each consent.
(3) A customer's consent to a visit is effective for subrule (2) only if the customer has specifically consented:
(a) to the purpose or purposes for the visit; and
(b) to the time and date for the visit.
(4) Subrules (1) and (2) do not apply to a visit required in connection with the settlement of an insurance claim made by the customer, or the administration of an existing insurance contract entered into by the customer.
|Derived from QFCRA RM/2019-2 (as from 1st January 2020).|