CIPR 4.3.1 Personal visits — retail customers

(1) An authorised firm must not make an unsolicited personal visit, at any time, to a retail customer.
(2) An authorised firm may make a personal visit to a retail customer only if the customer has consented to the visit. The firm must obtain the customer's consent separately for each visit and must retain a record of each consent.
(3) A customer's consent to a visit is effective for subrule (2) only if the customer has specifically consented:
(a) to the purpose or purposes for the visit; and
(b) to the time and date for the visit.
(4) Subrules (1) and (2) do not apply to a visit required in connection with the settlement of an insurance claim made by the customer, or the administration of an existing insurance contract entered into by the customer.
Derived from QFCRA RM/2019-2 (as from 1st January 2020).