CIPR 4.3.2 Telephone contacts — retail customers

(1) An authorised firm may make unsolicited telephone contact with a retail customer only in the following cases:
(a) the firm has, within the previous 12 calendar months, provided the customer with a product or service similar to the product or service that is the purpose of the telephone contact;
(b) the customer holds a product that requires the firm to maintain contact with the customer, and the contact is about the product;
(c) the customer has previously consented in a durable medium to being contacted by telephone by the firm.
(2) An authorised firm may make telephone contact with a retail customer only between the hours of 09.00 and 21.00, Saturday to Thursday (and not on a religious, public or bank holiday), unless the customer agrees otherwise.
Derived from QFCRA RM/2019-2 (as from 1st January 2020).