Customer and Investor Protection Rules 2019 (CIPR)
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CIPR Chapter 1: General
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CIPR Part 1.1 Preliminary
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CIPR Part 1.2 Basic concepts
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CIPR Chapter 2: Principles of fair treatment of customers
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CIPR 2.1.1 Application of Chapter 2
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CIPR 2.1.2 The principles
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CIPR 2.1.3 Consequences for employees who fail to comply
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CIPR Chapter 3: General obligations of all authorised firms
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CIPR Part 3.1 Preliminary
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CIPR Part 3.2 Applying principles of fair treatment of customers
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CIPR Part 3.3 Customer classification
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CIPR Part 3.4 Authorised firms' reliance on others and exclusion or restriction of liability
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CIPR Part 3.5 Dealing with conflicts, material interests and inducements
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CIPR Part 3.6 Personal account transactions
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CIPR Part 3.7 Handling errors
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CIPR Part 3.8 Handling complaints and related matters
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CIPR Chapter 4: Obligations of all authorised firms — advertisements, personal contact with customers, and initial disclosure document
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CIPR Part 4.1 Preliminary
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CIPR Part 4.2 Advertisements — general requirements
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CIPR Part 4.3 Personal contact with customers
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CIPR Part 4.4 Initial disclosure document
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CIPR Chapter 5: Investment management business and investment mediation business
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CIPR Part 5.1 Application and general provisions
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CIPR Part 5.2 Investment managers
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CIPR Part 5.3 Investment intermediaries (including investment advisers)
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CIPR Part 5.4 Packaged investment products — key information document
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CIPR Part 5.5 Packaged investment products — other matters
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CIPR Chapter 6: Insurance business and insurance mediation business
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CIPR Part 6.1.Application and general provisions
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CIPR Part 6.2 General requirements for insurers
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CIPR Part 6.3 General requirements for insurance intermediaries
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CIPR Part 6.4 Non-investment insurance — retail
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CIPR Part 6.5 Non-investment insurance — general matters
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CIPR Part 6.6 Cancelling insurance contracts
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CIPR Part 6.7 Claims handling
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CIPR Part 6.8 Premium rebates
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CIPR Chapter 7: Deposit-taking business
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CIPR 7.1.1 Application of Chapter 7
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CIPR 7.1.2 Definitions
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CIPR 7.1.3 Initial disclosure document — additional requirements
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CIPR Chapter 8: Recordkeeping
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CIPR 8.1.1 Application of Chapter 8
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CIPR 8.1.2 Obligation to keep records
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CIPR 8.1.3 Records that must be kept
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CIPR 8.1.4 How long records must be retained
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CIPR Schedule 1: Packaged investment products — key Information document
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CIPR S1.1 Opening statement
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CIPR S1.2 Headings and information
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CIPR Glossary
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