| Customer and Investor Protection Rules 2019 (CIPR) |
CIPR Chapter 1:
General |
CIPR Part 1.1 Preliminary |
| CIPR Part 1.2 Basic concepts |
CIPR Chapter 2:
Principles of fair treatment of customers |
CIPR 2.1.1 Application of Chapter 2 |
| CIPR 2.1.2 The principles |
| CIPR 2.1.3 Consequences for employees who fail to comply |
CIPR Chapter 3:
General obligations of all authorised firms |
CIPR Part 3.1 Preliminary |
| CIPR Part 3.2 Applying principles of fair treatment of customers |
| CIPR Part 3.3 Customer classification |
| CIPR Part 3.4 Authorised firms' reliance on others and exclusion or restriction of liability |
| CIPR Part 3.5 Dealing with conflicts, material interests and inducements |
| CIPR Part 3.6 Personal account transactions |
| CIPR Part 3.7 Handling errors |
| CIPR Part 3.8 Handling complaints and related matters |
CIPR Chapter 4:
Obligations of all authorised firms — advertisements, personal contact with customers, and initial disclosure document |
CIPR Part 4.1 Preliminary |
| CIPR Part 4.2 Advertisements — general requirements |
| CIPR Part 4.3 Personal contact with customers |
| CIPR Part 4.4 Initial disclosure document |
CIPR Chapter 5:
Investment management business and investment mediation business |
CIPR Part 5.1 Application and general provisions |
| CIPR Part 5.2 Investment managers |
| CIPR Part 5.3 Investment intermediaries (including investment advisers) |
| CIPR Part 5.4 Packaged investment products — key information document |
| CIPR Part 5.5 Packaged investment products — other matters |
CIPR Chapter 6:
Insurance business and insurance mediation business |
CIPR Part 6.1.Application and general provisions |
| CIPR Part 6.2 General requirements for insurers |
| CIPR Part 6.3 General requirements for insurance intermediaries |
| CIPR Part 6.4 Non-investment insurance — retail |
| CIPR Part 6.5 Non-investment insurance — general matters |
| CIPR Part 6.6 Cancelling insurance contracts |
| CIPR Part 6.7 Claims handling |
| CIPR Part 6.8 Premium rebates |
CIPR Chapter 7:
Deposit-taking business |
CIPR 7.1.1 Application of Chapter 7 |
| CIPR 7.1.2 Definitions |
| CIPR 7.1.3 Initial disclosure document — additional requirements |
CIPR Chapter 8:
Recordkeeping |
CIPR 8.1.1 Application of Chapter 8 |
| CIPR 8.1.2 Obligation to keep records |
| CIPR 8.1.3 Records that must be kept |
| CIPR 8.1.4 How long records must be retained |
CIPR Schedule 1:
Packaged investment products — key Information document |
CIPR S1.1 Opening statement |
| CIPR S1.2 Headings and information |
| CIPR Glossary |
