Customer Dispute Resolution Scheme Rules 2019 (CDRS)
| Customer Dispute Resolution Scheme Rules 2019 (CDRS) | |||
|
CDRS Part 1: Preliminary |
CDRS 1 Name of rules | ||
| CDRS 2 Commencement | |||
| CDRS 3 Effect of definitions, notes and examples | |||
| CDRS 4 Purpose of these rules | |||
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CDRS Part 2: The Independent Adjudicator |
CDRS 5 Establishment of Independent Adjudicator | ||
| CDRS 6 Qualifications for appointment as member of Independent Adjudicator | |||
| CDRS 7 Appointment of members of Independent Adjudicator | |||
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CDRS Part 3: Application for Independent Adjudicator's review of decisions |
CDRS 8 Who is eligible to apply to the Independent Adjudicator? | ||
| CDRS 9 When to apply | |||
| CDRS 10 How to apply | |||
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CDRS Part 4: Independent Adjudicator's processes |
CDRS 11 Members of Independent Adjudicator not to act in conflict of interest | ||
| CDRS 12 Firm must cooperate in adjudication | |||
| CDRS 13 Adjudicator's process | |||
| CDRS 14 Adjudicator's powers | |||
| CDRS 15 Effects of Independent Adjudicator's decision | |||
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CDRS Part 5: Transitional |
CDRS 16 Transitional | ||
| CDRS Glossary | |||