INDI 4.1.2 How firms to make competence assessments

In deciding whether an individual has the competencies required to perform the customer-facing function, an authorised firm must take into account:

(a) the customer-facing activities that the individual is to perform (and in particular whether the individual must exercise discretion or personal judgement);
(b) the nature, scale and complexity of the firm's business, including:
(i) the products and services that it offers or provides, or proposes to offer or provide; and
(ii) changes to those products and services and to the market;
(c) the firm's customers; and
(d) the regulatory system, including any recent, or reasonably expected, changes to it.
Amended by QFCRA RM/2019-4 (as from 1st January 2020).