INDI 4.1.3 Competencies

(1) The competencies for the customer-facing function are the elements of skills, knowledge and experience that make an individual competent to perform the function.
(2) Subject to subrules (3) and (4), an individual who is to perform the customer-facing function is expected to have the competencies set out in Schedule 2.
(3) An individual who will perform the customer-facing function with retail customers must have the qualifications set out in Schedule 2 as knowledge competencies for the function before he or she can be assessed as competent to perform the function.
(4) In assessing an individual's competencies against the relevant requirements in Schedule 2, the level of the competencies that the individual must have must be commensurate to the nature and complexity of his or her role in the firm.

Example

An individual who will perform the customer-facing function only in relation to advising on motor vehicle insurance policies need be assessed for the skills, knowledge and experience required only for that limited role.

Amended by QFCRA RM/2018-1 (as from 1st May 2018).